Directions (1-5): Fill in the blanks in the passage with the appropriate choice. The one essential ………(1)……… factor in a company being able to create the right customer experience that is so necessary for its continued ………(2)……… is its people. A company will have it among its employees, planners, ………(3)………, and doers. But it doesn’t pay to forget that all of them are people and that their roles can never be ………(4)……… in a ………(5)……… fashion.
- (2)
- (1) sustainable
- (2) indispensable
- (3) measurable
- (4) gullible
- (5) ingredient
2. (3)
- (1) implication
- (2) surplus
- (3) survival
- (4) sermonizing
- (5) mushrooming
3. (5)
- (1) Players
- (2) losers
- (3) majors
- (4) mayors
- (5) enablers
4. (3)
- (1) revolutionized
- (2) marginalized
- (3) compartmentalized
- (4) Shot
- (5) benefited
5. (1)
- (1) rigid
- (2) frigid
- (3) turbid
- (4) morbid
- (5) candid